Group N Fun Terms and Conditions
These terms and conditions are established in accordance with the General Law of Tourism, the Federal Consumer Protection Law, and the Federal Civil Code in Mexico. By booking a tour with Group N Fun, you agree to these Terms & Conditions, which form a legally binding contract under Mexican law.
A. Definitions
- Group N Fun: Refers to tours, transportation, and related services organized and operated by Group N Fun, registered and operating under Mexican law.
- Guest: Any individual(s) named on the booking form, confirmed as participants on the tour, and bound by these terms, regardless of who booked on their behalf.
- Trip: Any tour, excursion, or similar service booked through Group N Fun.
- Quotation: A written document from Group N Fun outlining the cost and details of requested services, valid for 14 days.
- Services: Includes all tours, transportation, and travel arrangements managed by Group N Fun.
- You or Your: Refers to the guest as defined above.
B. Booking & Reservation Procedure
By booking a tour with Group N Fun, you agree to the following Terms & Conditions.
Confirmation: Reservations are confirmed once Group N Fun issues written confirmation after receiving the applicable deposit or full payment. Confirmations should be checked immediately for accuracy.
Reservations Without Advance Payment: If you reserve without a deposit, you will need to provide your name, phone number, email, and proof of travel plans, such as a hotel reservation or flight ticket, to verify the booking’s authenticity. Group N Fun reserves the right to cancel bookings without prior deposit if no response is received during the confirmation process.
Medical Information: You must disclose any medical conditions that may impact your participation. Group N Fun may deny participation if a health condition poses risks.
Insurance: We require travel insurance covering at least $200,000 USD in medical and evacuation costs. Group N Fun does not provide insurance coverage and is not liable for incidents due to inadequate insurance.
C. Waiver, Indemnity, and Liability
Group N Fun acts as an intermediary for suppliers and cannot be held responsible for incidents, delays, changes, or cancellations by service providers. Guests participate at their own risk, and Group N Fun is not liable for damages, injuries, or losses arising from third-party actions or unforeseen circumstances.
D. Cancellation and Refund Policy
All cancellations must be in writing and sent to the designated email. A receipt confirmation from Group N Fun is required to validate the cancellation.
Cancellation Fees:
- More than 5 days before tour start: Fully refundable.
- Within 5 days of tour start: Non-refundable.
- Same-day cancellations (from 00:01 am): 100 USD fee.
- Within 2 hours of tour time: 200 USD fee.
No-shows: Non-refundable. Any absence without prior cancellation notice will be considered a no-show.
Amendments: Requests for changes may incur an administrative fee of up to 20% of the deposit.
E. Tour Cancellations by Group N Fun
Group N Fun guarantees all scheduled tours with confirmed deposits, except in cases of force majeure. Should Group N Fun cancel a tour, you will be offered:
- A substitute tour of equivalent or superior value, or
- A full refund of all payments made. In the case of cancellations due to force majeure, terms of the Federal Consumer Protection Law and Profeco regulations may apply.
F. Complaints and Dispute Resolution
Complaints must be submitted in writing within 30 days of the tour. Group N Fun aims to respond within 30 days, although resolution may depend on third-party suppliers. In case of disputes, you may also seek assistance from the Federal Consumer Protection Agency (Profeco) for mediation.
G. Flexibility and Unused Services
Due to the nature of adventure travel, flexibility is essential, and routes, schedules, and services may change. No refunds are provided for unused services after departure due to no fault of Group N Fun.
H. Changes
- By Group N Fun: Itineraries may be modified for reasons related to safety, health, or operational concerns. Guests will be informed of any significant changes.
- By the Guest: Booking changes are subject to approval, availability, and may incur additional fees. No changes are permitted within 2 days of the scheduled departure.
I. Passports and Visas
It is the guest’s responsibility to ensure that all travel documents, including passports and visas, are current and valid for entry into all countries included in the itinerary.
J. Acceptance of Risk
Adventure travel may involve inherent risks. Guests must understand and accept these risks and agree to comply with all safety instructions. Group N Fun reserves the right to terminate the travel arrangements of any guest whose behavior is deemed unsafe.
K. Tour Leader Authority
Guests must adhere to the tour leader’s instructions at all times for safety and respect. Failure to comply may result in the immediate termination of travel arrangements without refund.
L. Third-Party Suppliers
Group N Fun may use third-party suppliers for certain services but is not liable for their actions. Services from these providers are subject to their terms, and Group N Fun disclaims liability for third-party negligence.
M. Force Majeure
Group N Fun is not liable for delays, cancellations, or losses due to circumstances beyond its control, such as extreme weather, strikes, or other unforeseen events.
N. Images and Marketing
By participating in a Group N Fun tour, you grant permission for photos or videos taken during the tour to be used for promotional purposes.
O. Privacy Policy
Your personal information is collected solely for service purposes and will be handled in accordance with Group N Fun’s privacy practices.
P. Severability and Applicable Law
These terms are governed by Mexican law, and disputes will be resolved in Playa del Carmen, Quintana Roo, Mexico. If any part of these terms is found to be unenforceable, the remainder will still apply.
Q. Amendments
Group N Fun reserves the right to update these Terms & Conditions at any time. Changes will take effect upon posting on our website, and it is recommended that guests review these terms prior to travel.
Acceptance
By confirming your reservation, you accept these terms and conditions, which constitute a legally binding contract under Mexican law.
Updated: October 25, 2024